activation code

[marksch]

Hello,

After registering for CG a week ago, I just got an e-mail with a link to click on. After clicking on the link, I end up here where it is asking me for an activation code. Where do I find this activation code or how do I get it?

Best,

Mark

[bguy]

It should be in your email if I remember correctly.

[marksch]

Hi,

I'm hoping to get an answer from support. I have no activation number.

Best,

Mark

[marksch]

How can I contact the support deparment directly? I can't just wait indefinitly.

Mark

[marksch]

Any help would be greatly appreciated. I need to finish this project.

[Dr Neo Lao]

Very odd. As stated above, the activation code normally goes out with the email. CG does not have a "support department", other than the user-to-user support here in the forums. However, an issue like this is beyond the ability of the forum people to help you with.

At the moment, the only thing I can think of is to wait until the application lapses and try again (so you can use the name you originally wanted), or try again with a different name or use another host. CG is kind of limping along at the moment. You could try Drunk Duck, SmackJeeves or WebComicsNation (or all three and then stick with the one you like the most).

Sorry, hope this helps...

[marksch]

Hi,

When exactly was I supposed to get the activation code? Isn't there an owner/admin of the entire system, who I can contact?

I'll quote the e-mail here. As you can see, no activation code. Also, nothing in the e-mail says that the account will expire. Any help is greatly appreciated.

Welcome to ComicGenesis,

Thank you for joining our community. Please make sure you have
also created a forum account at http://forums.comicgenesis.com
so you can login to http://siteadmin.comicgenesis.com to edit
or add settings, or update your comic.

What do I do first?

Most of what you will want to know can be found in the tutorials
http://cgwiki.comicgenesis.com/index.php/Tutorials

You can also ask questions, request support from the help forum
and have your questions answered within minutes.
http://forums.comicgenesis.com/viewforum.php?f=1

There is no email support at this time, please do not hit reply
or try to contact the email address from where this email came
from, it is not monitored.

-THIS EMAIL IS NOT SPAM-
Please do not mark this email as spam, or it may result in
your account being removed and blocked from further access.
- = -

Your account has been created and will be ready for business
soon. Here are the relevant facts:

It may take 24 hours days before your account becomes visible via
ftp or http. Until then you may not be able to reach your comic's
sitename, and your password and account may not work properly.

Sitename: xxxxxxx.comicgenesis.com
FTP username: xxxxxxxxx

Create a new password immediately for the FTP username:
http://siteadmin.comicgenesis.com:8080/ ... ssword.cgi

You can then ftp to marksch.comicgenesis.com and upload your comics
according to the directions in the manual. If you do not have a FTP
client, you may also use the web-ftp client:
http://siteadmin.comicgenesis.com:8080/ ... eb-ftp.cgi

Please remember not to reply or send any email to the address this
message was sent from, as it is not monitored. All help questions
are answered in a short amount of time by other ComicGenesis users
(sometimes minutes) at the help forum instead:

http://forums.comicgenesis.com/viewforum.php?f=1

Thanks for joining.

Later,
The ComicGenesis Admins and the Space Wranglers

Best,

Mark

[marksch]

Still looking for a solution.

[marksch]

Still...

[Dr Neo Lao]

Can you see your comic using a browser?

That's not the activation email, that's the Welcome email. It has your url and FTP password there in the middle.

You should be able to see your sample comic if you go to your comic's url (or a blank, black screen if you use IE - see this page and this page if you get a black screen).

Also, if you use the FTP password and url, you should be able to get access to your comic account files using an FTP program in order to start updating your comic. See here for a quick "getting started" guide. Also have a scan over the tutorials in the CGWiki

Isn't there an owner/admin of the entire system, who I can contact?

Technically yes and technically no. Comic Genesis is owned by KeenSpot Entertainment, but they don't provide any support or assistance for CG (it is provided "as is"). The forum has a number of mods and "staff" who help out as much as they can, though there are limits to what they can do. Technically, if there is a major issue with your account the admins for CG are Kisai and STrRedWolf - they are the official "staff" of CG, though they do have their regular jobs to do plus their normal lives so they are able to supply only limited support. Generally they mainly get involved in system-wide problems (such as when the server falls over).