Can't get a new password

[SilverKitten]

Alrighty, well. Since June, when I signed up for this, you guys have undergone a lot of work. It was namely siteadmin that most people couldn't get into. Well, now I can get into that. But, see, in the verification email way back in the beginning, it gave me the "New password" link for my comic. Here's my comic link: http://kairo-kairo.comicgenesis.com/ and here's what I've done:

1. Clicked the link
2. Put in my comic's username
3. Put in the password, and verified it
4. Clicked the "Generate new password" button
5. Recieved this message: "Username not found! Contact a wrangler on the forums."

Now, I'm all kinds lost... Any hints?

[Dr Neo Lao]

I wonder if that hyphen is affecting it?

Depending on your browser, some will put in a proper hyphen character and some will put in the - special code instead.

I would try again, and make sure you put in kairo-kairo with the proper capitalization (all lower case). If it keeps sending you emails saying "not found" then try again from a different computer and/or different browser.

If you still have no joy, post again and we'll see what we can do to get you sorted out.

[SilverKitten]

Alright, so my normal browser is FireFox. Since you said to try a different browser, I switched to IE, but it still didn't work. I tried both browsers three times, each time checking to make sure it was all lower case.

Is there any way I can either bypass this by having it changed by an admin, or could I change the name of the comic? Or maybe I should just make a new comic altogether?

[Dr Neo Lao]

Probably be a good idea to try dropping a message to the admins first. make sure that you include what you've done, what happened and maybe even a link to this thread. This is so they don't just send you to the "change password" tutorial. If that does not work then try setting up a new comic account with the same name but without the hyphen.